Window and Door Maintenance

Product Maintenance

Congratulations on purchasing the best choice for high performance, premium windows and door systems!

At Sunrise Windows we pride ourselves on meeting the highest standards in quality, design, and delivery. From the careful selection of only the finest extruded material, our excellent workmanship, and our superior customer service, we are committed to bringing our customers the best.

All of Sunrise Window's products have been designed and constructed to provide you with maximum quality and performance with minimum care and maintenance. Adhering to the following guidelines and simple maintenance will maximize the ease of operation and ensure the longevity of the products.

General Maintenance Requirements - Windows

Maintenance Schedule
The following items should be done every 6-12 months

  • Clean Glass Surface
  • Clean & Lubricate Slider/Single Hung/Patio Door tracks
  • Clean vinyl frame and screen
  • Lubricate Hardware
  • Inspect weather stripping and gaskets
  • Wash and wax exterior vinyl painted surfaces

 
The following should be done every 1-5 years

  • Check caulking
  • Paint or Stain wood jambs/extensions
  • Paint or Stain door slabs (if finished by customer)

Caution!
When cleaning the exterior of your windows, do not use High Pressure water sprayer in direct contact with the window or door. The pressure and volume exceeds the ability for the window or door to shed water and will result in either damaged product or water infiltration in your home. Use of High Pressure water spray can VOID YOUR WARRANTY.

Do not use Cleaners containing aggressive organic solvents because they could affect the surface appearance of the vinyl. Examples of such cleaners are:

  • Chlorine Bleach
  • Liquid Grease Remover
  • Nail Polish Remover
  • Furniture Polish and Cleaner
  • Xylene
  • Toluene
  • Lacquer Thinner
  • Solvent Based Paint Remover

Suggested Safe Cleaners to use on Vinyl Products:

  • BUBBLE GUM- Fantastik®, Murphy Oil Soap®, Windex®
  • CRAYON- Lestoil®
  • DAP (oil based caulk)- Fantastik®
  • GRASS- Fantastik®, Murphy Oil Soap®, Windex®
  • LIPSTICK- Fantastik®, Murphy Oil Soap®
  • LITHIUM GREASE- Fantastik®, Murphy Oil Soap®, Windex®, Lestoil®
  • MOLD AND MILDEW- Fantastik®, Windex®
  • MOTOR OIL- Fantastik®, Murphy Oil®, Windex®
  • OIL- Soft Scrub®
  • PAINT- Brillo Pad, Soft Scrub®
  • PENCIL- Eraser, Soft Scrub®
  • RUST- Fantastik®, Murphy Oil Soap®, Windex®
  • TAR- Soft Scrub®
  • DIRT/SOIL- FantastikR, Murphy Oil SoapR, Lestoil®

Cleaning Glass Surfaces
Apply mild soap or vinegar based cleaner to the glass being sure not to over saturate the glass surface. Be sure to read all directions and precautions when using manufactured cleaners. Wipe the surface of the glass in a circular motion applying light to moderate pressure. Using a lint free cloth, wipe dry the glass surface. If streaking appears, rinse surface with clean water and repeat.

Window and Door Hardware Maintenance
To ensure long life and smooth operation of your window's ability to open smoothly, annual cleaning and lubrication is required.

Sliding Windows

  • Lift or use clips and Remove sash.
  • Clean rollers (if applicable) with diluted household cleaner. See above for cleaner choice.
  • Lubricate rollers & track (if applicable) with silicone based spray.
  • Remove and clean slider track.
  • Check for obstructions in drainage holes and replace track.
  • Replace Sash.

Single Hung Windows

  • Lift Sash past halfway and tilt towards you.
  • Clean sash balance with diluted household cleaner. See above for cleaner choice.
  • Tilt sash forward to re-engage.

Casement/Awning Windows

  • Unlock and open sash with rotary operator.
  • Clean hardware with diluted household cleaner.
  • Wipe clean operator, hinges, tracks, arms, and handles.
  • Lubricate rotary operators with Lithium Grease or Petroleum Jelly.
  • Lubricate all other moving part with silicone based spray.

Screens

  • Remove screen and lie flat on outdoor surface. Spray and soak with cleaning solution for one minute and rinse with clean water from a garden hose.
  • Alternatively, lightly vacuuming with brush attachment is sufficient for interior mounted screens.
  • Use caution when removing and replacing insect screens. Torn screen mesh is not covered by warranty.

CAUTION!
Insect screens are not intended to prevent or restrain children and pets from exiting. Never leave a child or pet unattended near and open window or door.

Removing Scratches on Vinyl Frames
To remove scratches from our PVC windows, follow the steps bellow:

  • Fill a bucket with water and add some liquid dish soap to it.
  • Wet the scratched area.
  • Using a wet piece of 600 grit wet/dry sand paper, lightly sand scratched area in a circular motion until the scratch starts to fade away
  • Then wet a 1200 grit wet/dry sand paper and sand the surface in a circular motion. *The sand paper needs to be very wet all times to remove any swirls.
  • Rinse the vinyl and then apply a spray car wax on a rag and rub the vinyl surface to bring back any amount of lost shine.

General Maintenance Requirements - Doors

Entry Doors

  • Lubricate hinges with silicone based spray.
  • Clean hardware with diluted household cleaner.
  • Wipe clean operator, hinges, tracks, arms, and handles (if applicable).
  • Lubricate rotary operators with Lithium Grease or Petroleum Jelly (if applicable).
  • Lubricate all other moving parts with silicone based spray
  • Adjust door sweeps (in-swing doors only) and loosening screws. Push sweep down to make contact with sill, tighten screws.
  • To adjust striker plates, loosen screws and move striker plate one notch at a time.

There should be sufficient pressure on the weather strip to have to push the door slab with some force. This will ensure proper compression against the weather-stripping

Patio Doors

  • Lubricate rollers with silicone based spray.
  • Open and close sash several times.
  • Clean track of collected dirt and debris.
  • Clean and then lubricate lock with silicone based spray.
  • To adjust sash & screen, use appropriate screwdriver to turn the adjustment screws located at the ends of the operating patio door & screen sashes.
     
  • The following should be done every 1-5 years:
  • Check caulking
  • Paint or Stain wood jambs / extensions
  • Paint or Stain door slabs (if finished by customer)

Insect Screens

  • Remove screen and lie flat on outdoor surface. Spray and soak with cleaning solution for one minute and rinse with clean water from a garden hose.
  • Alternatively, lightly vacuuming with brush attachment is sufficient for interior mounted screens.
  • Use caution when removing and replacing insect screens. Torn screens are not covered by warranty.

CAUTION!
Insect screens are not intended to prevent or restrain children and pets from exiting. Never leave a child or pet unattended near an open window or door.

Finishing Instructions - Doors

** See Website for Detailed Painting & Staining Instructions

Door Frames, Jambs and Brickmould

Sunrise Windows and Door Depot Ltd. uses paint grade door frames and brickmoulds. These are factory primed and ready for painting. Use two coats of high quality paint ensuring all exposed surfaces are coated. Do not close door until dry.

  • Mask all areas you do not want painted or stained.
  • Be sure to to follow all manufactures instructions on the type of paint or stain you are using.

Composite Jambs

  • No painting is required, maintain as vinyl frames.

CAUTION!
Do not paint or stain hardware or weather-stripping.

Steel Insulated Door Slabs
Sunrise Windows steel insulated door slabs are painted white and do not require painting, however if you wish to paint follow these simple instructions:

  • Mask hardware and remove door sweeps from bottom of the door.
  • NOTE: All six (6) sides must be painted to maintain factory warranty
  • To promote good adhesion, the surface should be lightly sanded with 200 grit sandpaper on flat surfaces and 0000 steel wool on the embossing.
  • Clean with TSP, rinse and dry thoroughly with lint free cloth.
  • For best results use high quality Acrylic Latex, Alkyd or two part urethane paint, following the manufacturers application procedure.
  • Do not close door until dry.

CAUTION!
It is not recommended to paint steel doors in black or dark colors due to the possibility of warping due to excessive heat absorption. This can also occur for doors behind storm doors. Possibility of thermal bowing or deformity and is not covered by the warranty.

Fiberglass Insulated Door Slabs

  • Sunrise Windows Textured and Smooth Fiberglass door slabs are not primed and require painting or staining within 30 days of installation.
  • Mask hardware and remove door sweeps from bottom of the door.
  • NOTE: All six (6) sides must be painted to maintain factory warranty
  • To promote good adhesion, the surface should be cleaned and roughened with #MTM Scotbhbrite pad and Mineral Spirits.
  • Dry thoroughly with a lint free cloth
  • For best results use high quality Gel Stain or heavily pigmented oil based stain, following the manufacturers application procedures.
  • Do not close door until dry.

Door Lite Insert Frame
White

  • White door lite frames Supplied by Sunrise Windows and Door Depot Ltd. do not require painting. However, if you wish to paint, follow these simple instructions.
  • Mask all areas you do not wish to paint.
  • Roughen the frame with 3M Scotchrite pad and solution of TSP and Water.
  • Rinse with denatured alcohol or acetone and dry with a lint free cloth.
  • Use bonding primer for plastics, let dry and then paint using High quality exterior acrylic latex or alkyd paint.

Almond

  • Almond frames must be stained or painted within 30 days of installation.
  • These frames are designed to accept paint or stain.
  • Wipe frames with a lint free cloth and denatured alcohol or acetone.
  • If painting, use high quality exterior acrylic latex or alkyd paint.
  • If staining, use Gel Stain.
  • Follow manufacturers application guide

CAUTION!
It is not recommended to paint door lite insert frames in black or dark colors due to the possibility of warping due to excessive heat absorption. This can also occur for doors behind storm doors. Possibility of thermal bowing or deformity and is not covered by warranty.

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