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Sunrise Windows
6724 - 50 Street
Edmonton, Alberta
T6B 3M9

Phone: (780) 413-0542
Fax: (780) 413-0544
Toll-Free: (877) 413-1234
info@sunrisewindow.ca


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Window and Door Maintenance

YOU ARE HERE:  HOME   >  CUSTOMER CARE   >  WINDOW AND DOOR MAINTENANCE

Product Maintenance

Congratulations on purchasing the best choice for high performance, premium windows and door systems!

At Sunrise Windows we pride ourselves on meeting the highest standards in quality, design, and delivery. From the careful selection of only the finest extruded material, our excellent workmanship, and our superior customer service, we are committed to bringing our customers the best.

All of Sunrise Window's products have been designed and constructed to provide you with maximum quality and performance with minimum care and maintenance. Adhering to the following guidelines and simple maintenance will maximize the ease of operation and ensure the longevity of the products.

General Maintenance Requirements - Windows

Maintenance Schedule
The following items should be done every 6-12 months

  • Clean Glass Surface
  • Clean & Lubricate Slider/Single Hung/Patio Door tracks
  • Clean vinyl frame and screen
  • Lubricate Hardware
  • Inspect weather stripping and gaskets
  • Wash and wax exterior vinyl painted surfaces

 
The following should be done every 1-5 years

  • Check caulking
  • Paint or Stain wood jambs/extensions
  • Paint or Stain door slabs (if finished by customer)

Caution!
When cleaning the exterior of your windows, do not use High Pressure water sprayer in direct contact with the window or door. The pressure and volume exceeds the ability for the window or door to shed water and will result in either damaged product or water infiltration in your home. Use of High Pressure water spray can VOID YOUR WARRANTY.

Do not use Cleaners containing aggressive organic solvents because they could affect the surface appearance of the vinyl. Examples of such cleaners are:

  • Chlorine Bleach
  • Liquid Grease Remover
  • Nail Polish Remover
  • Furniture Polish and Cleaner
  • Xylene
  • Toluene
  • Lacquer Thinner
  • Solvent Based Paint Remover

Suggested Safe Cleaners to use on Vinyl Products:

  • BUBBLE GUM- Fantastik®, Murphy Oil Soap®, Windex®
  • CRAYON- Lestoil®
  • DAP (oil based caulk)- Fantastik®
  • GRASS- Fantastik®, Murphy Oil Soap®, Windex®
  • LIPSTICK- Fantastik®, Murphy Oil Soap®
  • LITHIUM GREASE- Fantastik®, Murphy Oil Soap®, Windex®, Lestoil®
  • MOLD AND MILDEW- Fantastik®, Windex®
  • MOTOR OIL- Fantastik®, Murphy Oil®, Windex®
  • OIL- Soft Scrub®
  • PAINT- Brillo Pad, Soft Scrub®
  • PENCIL- Eraser, Soft Scrub®
  • RUST- Fantastik®, Murphy Oil Soap®, Windex®
  • TAR- Soft Scrub®
  • DIRT/SOIL- FantastikR, Murphy Oil SoapR, Lestoil®

Cleaning Glass Surfaces
Apply mild soap or vinegar based cleaner to the glass being sure not to over saturate the glass surface. Be sure to read all directions and precautions when using manufactured cleaners. Wipe the surface of the glass in a circular motion applying light to moderate pressure. Using a lint free cloth, wipe dry the glass surface. If streaking appears, rinse surface with clean water and repeat.

SunClean® Self-cleaning Windows Care and Maintenance Guidelines

Initial Construction and Installation
The SunClean glass metal oxide coating is bonded to the surface of the glass during the manufacturing process and is extremely durable. However, during and after construction, the glass should be protected from spills, runoff, and over-spray from common building materials. Caulking, lubricants, and paints should be promptly removed.

Initial Cleaning

  • 1. Remove all product identification labels from the outside surface.
  • 2. Remove any adhesive residue with a clean, lint-free cloth saturated with isopropyl (rubbing) alcohol or other acceptable mild solvents.
  • 3. Spray the glass with a mixture of 50% distilled water and 50% isopropyl (rubbing) alcohol or one of the cleaners on the approved list that appears below.
  • 4. Thoroughly flush the glass with water to remove any loosened dirt and residual-cleaning agents from the glass surface. (Note: Water may "bead up" in the area where the label was removed from the glass. The SunClean glass coating should clean this residual adhesive over time.)
  • 5. Allow the glass to self-dry or squeegee it dry. After this initial cleaning and with adequate exposure to ultraviolet light, your SunClean glass is ready to do its job. Depending on the exposure, it may take a few days for your SunClean glass to energize.

Ongoing Care and Maintenance
SunClean self-cleaning glass is engineered to use rainwater and sunlight to remove organic dirt and debris. In times of low rainfall, or on windows not exposed to sufficient rain, it may be necessary to do supplemental rinsing. If your glass has a stubborn deposit that does not rinse away, hand cleaning may be required. If hand cleaning is required:

  • Use a mild soap or acceptable window cleaning solution.
  • If you must contact the surface of the glass to remove heavy soil, use a clean, lint-free cloth to gently dislodge the dirt. Be aware that some soil deposits may contain abrasives, and vigorous wiping across the glass could cause scratching or damage to the SunClean coating or glass surface.
  • After the soil is removed, thoroughly rinse all cleaning solution and dirt/debris off the glass.
  • Rinse and dry all cleaning solution from window gaskets, sealants and frames.

As with any glass:
DO NOT use scrapers or razor blades to remove stubborn deposits or labels.
DO NOT use abrasive cleaning solutions or materials such as Ajax or Comet.
DO NOT allow splashed materials, such as paint, stucco, or mortar to dry on the glass surface.

Acceptable Cleaning Agents

The following household and professional cleaning agents have been found to be compatible with the SunClean glass coating. They should be used as recommended by the manufacturer, including any requirements relating to dilution of the cleaning agent. You should also first check with your window supplier to verify that these cleaning agents are compatible with your window sash and framing materials and finishes.

  • Blue Coral® Self Wash. Self-Clean Car Wash (Blue Coral-Slick 50, Ltd.)
  • CinchR 2in1 Cleaner (Procter & Gamble)
  • Improvements® Exterior Window Wash (Improvements®)
  • FitR Fruit & Vegetable Wash (HealthPro Brands, Inc.)
  • Glass Plus® (Reckitt Benckiser, Inc.)
  • Goo Gone® (Magic American Corporation)
  • PristR Acrylic, Plastic and Glass Cleaner (PPG Industries, Inc.)
  • Sprayway® Glass Cleaner (Sprayway, Inc.)
  • Tile Action. Daily Shower Cleaner (USA Detergents, Inc.)
  • WindexR Products (S.C. Johnson & Son, Inc.)
  • Baking Soda (sodium bicarbonate)
  • Basic-HR (Shaklee Corporation)
  • Billco 79A Glass Washing Detergent (Billco Manufacturing, Inc.)
  • Dart 210 (Madison Chemical Co., Inc.)
  • DawnR (Procter & Gamble)
  • Glass Gleem. 3 (Titan Laboratories)
  • Glass Gleem. 4 (Titan Laboratories)
  • JoyR (Procter & Gamble)
  • Lime-A-Way® (Reckitt Benckiser, Inc.)
  • Mr. Clean® (Procter & Gamble)
  • Squeegee Glide. (Sorbo Products)
  • Ettore® Squeegee-Off. (Ettore Products Co.)
  • Ultra Clorox® Bleach (The Clorox Company)
  • The Pill Window Cleaning Tablet (Unger Enterprises, Inc.)
  • Vinegar (5% acetic acid)
  • Trisodiumphosphate

CAUTION!
Do not use harsh abrasive steel wool or solvents on any part of the glass or frame. Do not wash windows in direct sunlight as soaps and cleaners may leave a hard to remove residue.

Window and Door Hardware Maintenance
To ensure long life and smooth operation of your window��s ability to open smoothly, annual cleaning and lubrication is required.

Sliding Windows

  • Lift or use clips and Remove sash.
  • Clean rollers (if applicable) with diluted household cleaner. See above for cleaner choice.
  • Lubricate rollers & track (if applicable) with silicone based spray.
  • Remove and clean slider track.
  • Check for obstructions in drainage holes and replace track.
  • Replace Sash.

Single Hung Windows

  • Lift Sash past halfway and tilt towards you.
  • Clean sash balance with diluted household cleaner. See above for cleaner choice.
  • Tilt sash forward to re-engage.

Casement/Awning Windows

  • Unlock and open sash with rotary operator.
  • Clean hardware with diluted household cleaner.
  • Wipe clean operator, hinges, tracks, arms, and handles.
  • Lubricate rotary operators with Lithium Grease or Petroleum Jelly.
  • Lubricate all other moving part with silicone based spray.

Screens

  • Remove screen and lie flat on outdoor surface. Spray and soak with cleaning solution for one minute and rinse with clean water from a garden hose.
  • Alternatively, lightly vacuuming with brush attachment is sufficient for interior mounted screens.
  • Use caution when removing and replacing insect screens. Torn screen mesh is not covered by warranty.

CAUTION!
Insect screens are not intended to prevent or restrain children and pets from exiting. Never leave a child or pet unattended near and open window or door.

Removing Scratches on Vinyl Frames
To remove scratches from our PVC windows, follow the steps bellow:

  • Fill a bucket with water and add some liquid dish soap to it.
  • Wet the scratched area.
  • Using a wet piece of 600 grit wet/dry sand paper, lightly sand scratched area in a circular motion until the scratch starts to fade away
  • Then wet a 1200 grit wet/dry sand paper and sand the surface in a circular motion. *The sand paper needs to be very wet all times to remove any swirls.
  • Rinse the vinyl and then apply a spray car wax on a rag and rub the vinyl surface to bring back any amount of lost shine.

General Maintenance Requirements - Doors

Entry Doors

  • Lubricate hinges with silicone based spray.
  • Clean hardware with diluted household cleaner.
  • Wipe clean operator, hinges, tracks, arms, and handles (if applicable).
  • Lubricate rotary operators with Lithium Grease or Petroleum Jelly (if applicable).
  • Lubricate all other moving parts with silicone based spray
  • Adjust door sweeps (in-swing doors only) and loosening screws. Push sweep down to make contact with sill, tighten screws.
  • To adjust striker plates, loosen screws and move striker plate one notch at a time.

There should be sufficient pressure on the weather strip to have to push the door slab with some force. This will ensure proper compression against the weather-stripping

Patio Doors

  • Lubricate rollers with silicone based spray.
  • Open and close sash several times.
  • Clean track of collected dirt and debris.
  • Clean and then lubricate lock with silicone based spray.
  • To adjust sash & screen, use appropriate screwdriver to turn the adjustment screws located at the ends of the operating patio door & screen sashes.
     
  • The following should be done every 1-5 years:
  • Check caulking
  • Paint or Stain wood jambs / extensions
  • Paint or Stain door slabs (if finished by customer)

Insect Screens

  • Remove screen and lie flat on outdoor surface. Spray and soak with cleaning solution for one minute and rinse with clean water from a garden hose.
  • Alternatively, lightly vacuuming with brush attachment is sufficient for interior mounted screens.
  • Use caution when removing and replacing insect screens. Torn screens are not covered by warranty.

CAUTION!
Insect screens are not intended to prevent or restrain children and pets from exiting. Never leave a child or pet unattended near an open window or door.

Finishing Instructions - Doors

** See Website for Detailed Painting & Staining Instructions

Door Frames, Jambs and Brickmould

Sunrise Windows and Door Depot Ltd. uses paint grade door frames and brickmoulds. These are factory primed and ready for painting. Use two coats of high quality paint ensuring all exposed surfaces are coated. Do not close door until dry.

  • Mask all areas you do not want painted or stained.
  • Be sure to to follow all manufactures instructions on the type of paint or stain you are using.

Composite Jambs

  • No painting is required, maintain as vinyl frames.

CAUTION!
Do not paint or stain hardware or weather-stripping.

Steel Insulated Door Slabs
Sunrise Windows steel insulated door slabs are painted white and do not require painting, however if you wish to paint follow these simple instructions:

  • Mask hardware and remove door sweeps from bottom of the door.
  • NOTE: All six (6) sides must be painted to maintain factory warranty
  • To promote good adhesion, the surface should be lightly sanded with 200 grit sandpaper on flat surfaces and 0000 steel wool on the embossing.
  • Clean with TSP, rinse and dry thoroughly with lint free cloth.
  • For best results use high quality Acrylic Latex, Alkyd or two part urethane paint, following the manufacturers application procedure.
  • Do not close door until dry.

CAUTION!
It is not recommended to paint steel doors in black or dark colors due to the possibility of warping due to excessive heat absorption. This can also occur for doors behind storm doors. Possibility of thermal bowing or deformity and is not covered by the warranty.

Fiberglass Insulated Door Slabs

  • Sunrise Windows Textured and Smooth Fiberglass door slabs are not primed and require painting or staining within 30 days of installation.
  • Mask hardware and remove door sweeps from bottom of the door.
  • NOTE: All six (6) sides must be painted to maintain factory warranty
  • To promote good adhesion, the surface should be cleaned and roughened with #MTM Scotbhbrite pad and Mineral Spirits.
  • Dry thoroughly with a lint free cloth
  • For best results use high quality Gel Stain or heavily pigmented oil based stain, following the manufacturers application procedures.
  • Do not close door until dry.

Door Lite Insert Frame
White

  • White door lite frames Supplied by Sunrise Windows and Door Depot Ltd. do not require painting. However, if you wish to paint, follow these simple instructions.
  • Mask all areas you do not wish to paint.
  • Roughen the frame with 3M Scotchrite pad and solution of TSP and Water.
  • Rinse with denatured alcohol or acetone and dry with a lint free cloth.
  • Use bonding primer for plastics, let dry and then paint using High quality exterior acrylic latex or alkyd paint.

Almond

  • Almond frames must be stained or painted within 30 days of installation.
  • These frames are designed to accept paint or stain.
  • Wipe frames with a lint free cloth and denatured alcohol or acetone.
  • If painting, use high quality exterior acrylic latex or alkyd paint.
  • If staining, use Gel Stain.
  • Follow manufacturers application guide

CAUTION!
It is not recommended to paint door lite insert frames in black or dark colors due to the possibility of warping due to excessive heat absorption. This can also occur for doors behind storm doors. Possibility of thermal bowing or deformity and is not covered by warranty.

Fortress Security Screen Door Maintenance

Fortress Security Screen Door
Care and Maintenance Tips / Questions

From time to time certain parts of your products(s) may need service or maintenance. Following is a list of the most common problems and how to service the issue.

Maintenance

  • Door Closer - Periodically the closer will need an adjustment to either close the door at a slower rate to avoid slamming, or a faster rate to assist the door closing fully until latched. There is an adjustment screw located in the end of the closer......Weather changes this often due to the lubricant in the closer, thins out in summer, thickens in winter.
  • To adjust the closer speed, turn the screw "in" for slower operation and "out" for faster. At times the door may not fully close, staying open just a little bit. If this happens make sure the "snub nose" used to hold the door open is in the proper position. Also check to make sure the "snub nose" that is used to hold the security door open, has moved back to its proper position for closing the door. If all is well and you have also made the adjustments with the screw at the end of the closer.........try lubricating the closer by spraying a small amount of WD40 on the pole. If it still does not function right it may need to be replaced.
  • Squeaking Doors - If you should find your door starting to squeak you can lubricate the hinges to eliminate the noise. You can use WD40 or any penetrating lubricant, open and close the door to work it into the hinges, just wipe of excess.
  • Locks and Levers - Periodically your locks should be lubricated inside the key cylinder area on both sides to keep them working freely and easily. Spraying your key and inserting it into the lock several times will also lubricate the interior mechanism.Same lubricant as above or a lock ease type.........Periodically your lever should be lubricated as well, in the mechanism that slides in and out of your door. This will keep the lever operating smoothly. Same lubricants as above.
  • If your lock and/or your lever seems to be sticking or not turning easily with your key and you've already lubricated them. Check to make sure the "snub nose" that used to hold the door open, has been moved back to its proper position for closing the door. If left out of its position even slightly, it will keep the door from closing properly and require you to pull the door closed. This creates pressure on the door lock against the jamb, as the door tries to open.
  • Keys - Your lock has been matched to be able to be re-keyed to match your existing interior door. Call a qualified service technician/lock smith to come to site should you require your keys to be re-keyed to match your interior doors.
  • Cleaning - The best way to clean the door is with a mild cleaner like Windex. Spray it on and wipe it down completely. To clean the screens use a soft brush attachment to your vacuum cleaner or use a damp cloth and clean both sides. Hosing down, or spraying the door or screens with water is not recommended. If you use a water hose be sure the pressure is VERY light, and completely wipe off the excess water. High pressure can push the screens out of the rubber spline that holds them taut in their frames. Water crates rust, and rust is the enemy of a steel door.

 

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